8 SHIPPING, CHANGES AND RETURNS
Items purchased in the online store www.filantropstore.com are shipped by MRW.
Delivery times are as follows:
- Spain and Portugal: 1-5 working days.
- European Community: 4-7 working days.
- Outside the European Community: 5-10 working days.
Orders are shipped upon confirmation of payment, Monday to Friday from 9:00 to 17:00 h. Orders placed outside these hours will be prepared the next working day.
Saturdays, Sundays and holidays are not shipped.
For shipments in ZONE 1, you can choose to deliver to the nearest MRW office or directly to the address you give us from 8.30 to 20h. For deliveries between 20h and 22h a supplement of 3 € (Peninsular) will be applied. MRW will try to deliver the order twice. If not, you will be contacted via the phone number provided in the order and if still not possible, the order may be picked up at the nearest MRW office.
For shipments in ZONE 2, will be delivered to the address you provide from 8.30 to 20h. The carrier will try to deliver once the order. If this is not possible, he will contact you via the telephone number provided in the order and if this is still not possible, he will inform you of the centre where the order can be picked up.
8.2 SHIPPING COSTS
The cost of each shipment will be detailed at the time of confirming the purchase for your approval before confirming the payment and will depend mainly on the destination. The applicable rates are:
Important : The payment of local customs taxes is the responsibility of the customer.
For the same order you have an exchange free of charge (Spain peninsula).
Contact us on +34 686 99 11 57 to organize the collection of the garment* and personally inform you about the availability of sizes and units.
Once received the garment* we will proceed to send the new size or product without shipping costs.
The expenses of return are in charge of the client.
Send us an Email to: firstname.lastname@example.org with the reason for the return.
Send the product in its original packaging to : Filantrop. Calle Fernando Él Católico, 10. 5A – 28015 Madrid. Once received the garment* we will proceed to its refund as soon as possible.
*Please note that the garment must not be used, for the exchange or return to be effective has to be in its original packaging, within a maximum of 15 days from purchase.